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Client Policies
Post Covid-19

Due to the drastic impact COVID-19 has put on us, it is imperative that we feel more comfortable and relaxed than ever during our spa visits. The policies listed below are standard spa policies that also incorporate COVID-19 safety requirements that will help us maintain strict sanitary measures, client health and ensure minimal client-to-client interactions. Our goal is to help you feel better about being outside and getting treatments done!

Safety and Cleanliness.

The entire spa is cleaned and sanitized daily. High traffic areas and touch points such as door handles, hooks and tables are disinfected in between each client. Treatment rooms and equipment are cleaned and disinfected in between each client. Linens are washed after each use. Clients must have a mask to enter the spa for their appointment. Hand sanitizer, masks and gloves will be provided.

Appointments.

An appointment is required for all visits. Due to COVID-19 social distancing requirements, only one client will be booked at a time. Appointments will be staggered to ensure that one client isn’t leaving while another client is checking in. It will also ensure that not more than one client is arriving at the same time.

We will call each client 48 hours prior to his/her appointment to ask certain questions to help us determine if a client is currently sick, or when the client was sick, and for how long. We will only confirm the appointment if it is appropriate to do so based on CDC guidelines of possible COVID-19 transmissions.

Please arrive on time for your appointment.

We cannot support multiple clients in the reception area at the same time; therefore, if you are late, your appointment will likely have to be rescheduled. If we are able to accommodate you the same day, your treatment will end on time, regardless of how late it began to avoid delaying the next client.

If you are early, we ask that you wait outside (6 feet away from others) or in your car.

Feeling Sick?

If you have an appointment, but are feeling sick or have been sick in the recent days leading up to your appointment, please call and let us know so we can reschedule you for another time. It is better for us to err on the side of caution and do not expose anyone by accident.

No Guests.

We need to limit the amount of people in the space at once just for social distancing and safety precautions. Please come by yourself for your appointment.

Cancellation Fee.

Our day revolves around you so all appointments require a credit card to be scheduled. We understand that things happen so we humbly request that if you cannot make your appointment for any reason, you simply let us know 24 hours before your appointment to avoid a $50 late cancellation fee. Any client showing signs of illness will be allowed to cancel their appointment, without penalty, and can rebook no sooner than 2 weeks from the date of cancellation.

COVID-19 Tax.

Please note there will be a temporary COVID-19 surcharge of 5% on all services. This is basically a spa tax to help us maintain COVID-19 safety requirements so we may continue to offer you services during this time.

The tax will be eliminated once we are no longer in this pandemic.

Payment.

Payment is expected at the time services are rendered and can be paid by credit card or cash. If you purchase a package, payment is expected during the first treatment. Sales tax on services and products is additional.

Gratuity is not included.

We greatly appreciate tips for a job well done. Gratuities are typically 18-20% of the retail service price.

Online Purchases.

All Services and Skin Care Products are available for purchase on our website through Mindbody. Payment online is only by credit card and you will need to create an online account.